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Shipping / Returns Policy

Shipping

You will be responsible for paying for the shipping costs with regard to your order that you have placed.

Because of high demand, please allow 7 - 10 business days for orders to be shipped.

Returns Policy

PRODUCT RETURNS: Electrical items, optics, scopes, flashlights, compasses, watches, harnesses, ropes, ladders and related equipment/products cannot be returned once they have been shipped. Once they are out of the control of AWS, Inc and any of its DBA operations we cannot attest to the condition or said use of the item(s) even if they appear to be new. Once they are shipped and received by the end user, no returns are allowed UNLESS we shipped an item by mistake. If so, the said item MUST still be in its original packaging/condition. All product returns, irregardless of reason of return are subject to a 20% restocking fee. HOWEVER, if the return was a result of our shipping mistake, we will pay for the return shipping charge.

PLEASE READ PRIOR TO ORDERING:

WEB SITE CONTENTS: This is our legal statement letting you know that we are not perfect and mistakes are made. We try very hard not to make mistakes but we are human. We are not responsible for typographical, technical or descriptive errors of products and/or pictures herein.

PRODUCT DISPLAY: Please note that when a product photo has the item shown or displayed in the pouch such as a flashlight, magazine, knife, etc. That item is NOT included with the pouch. It is for display purposes only. Just wanted to be clear.

PRICE CHANGES: We try hard not to raise prices but sometimes we have no choice due to increases in raw materials. Prices are subject to change without notice. If you placed an order and the price has changed, we will contact you first and let you know of the increase and if you want to proceed with your order. If not, we understand. We just want to make sure we treat you fair and not charge your card without asking.

PRODUCT UPGRADES: Many of the products we manufacture have upgrades over time. Any pictures shown are representative of the item but the actual part MAY VARY slightly or be a new and upgraded version. We reserve the right to ship a version of the product in stock at time of order.

SHIPPING: Please note our shipping terms, when you check out of your order the shipping cost is not listed because we do not know what the cost will be until your order is boxed and weighed. At that time we apply shipping charges. Just because no shipping charges are listed at time of checkout does not mean the order is shipped for free. Just wanted to clarify the shipping terms. The handling fee just covers the basic cost of shipping materials and processing the order. By no means does it cover all the costs but it does help offset it. This small fee also helps prevent us from having to constantly raise prices. All orders are shipped ground UNLESS you specify otherwise. If you do request OVERNIGHT shipping, we will call you with the price BEFORE shipping so you know the cost. 

PRODUCT RESPONSIBILITY: AWS, Inc is not responsible for any person sustaining any injuries when using tactical products and gear. Upon purchase, the end user assumes all risks and all liability when conducting any types of activities when using tactical products. It is the end users responsibility to determine the risk involved and what safety precautions are required. It is the end users responsibility to use the tactical gear products safely and correctly and to ensure that all the appropriate training from qualified instructors is obtained prior to using any item. AWS, Inc and any of its DBA operations is not responsible for any damages arising from the use of any item purchased. AWS, Inc or any of its DBA operations offers no warranties or any guarantees beyond those of any other manufacturers. AWS, Inc or any of its DBA operations are not in any way responsible for items that have been damaged or defective under other than normal wear and tear conditions.

END USER RESPONSIBILITY: All products, technical information, videos and any other means of information shown or described on this website are provided to the end user to assist in making purchasing decisions only. AWS, Inc and any of its DBA operations STRONGLY encourages any and all individuals to seek professional training, instructors and certifications in the proper use and operation of any items displayed on this website. It is the end users responsibility to ensure that all safety considerations are in place prior to using any items.

 

Our policy is valid for a period of 30 calendar days from the date of the purchase. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a return.

You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs. 

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a return.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a return.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

AWS Inc is not responsible for any items lost or stolen in transit.

Returns can be mailed to:

AWS, Inc

5525 Murchison Rd. 

Fayetteville, NC 28311.

You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.